Space NK Supervisor (37.5 Hours)

Main Purpose of the Role:

The Supervisors main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.

They must aim to deliver:

• A customer first approach
• A visually inspiring and inviting store environment
• A fully compliant store, adhering to all company processes and policies

Main Responsibilities:

Customer First

• Delivers a ‘customer first’ experience exceeding customer expectations
• Supports their team to ensure a ‘customer first’ experience is delivered consistently

KPl’s

• Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
• Exceeds the company acquisition target for N.dulge
• Supports stock file accuracy – adheres to all stock handling policies to ensure stock accuracy and minimise stock loss

Communication

• Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Communicates clearly and concisely with all internal and external business partners to drive business opportunities

Commerciality

• Actively identifies innovative opportunities to maximise their business
• Confidently analyses all available business reports to review weekly, monthly and yearly performance

Team

• Supports the store recruitment process, retaining diverse teams that deliver our ‘customer first’ experience
• Creates an inclusive, welcoming and approachable environment for employees to thrive in
• Confidently delivers feedback and escalates any performance issues to the Store Manager or Assistant Manager

Leadership

• Leads, motivates and inspires the team – be a role model!
• Coaches and develops their team and individuals to achieve their full potential

Store Operations

• Ensures the store is maintained in line with Company maintenance and Health & Safety standards. Communicating all needs, in a timely manner, with the Regional Manager or Property Manager
• Understands and adheres to all Company loss prevention practices

Qualities

• Ability to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate their team
• Ability to understand and analyse commercial reports to drive business opportunities
• Ability to identify key performance behaviours and competencies within the team
• Strong communication skills
• Strong prioritising and organisational skills
• Leads by example
• Values honesty and integrity in working relationships
• Ability to manage change
• Flexibility to meet rapidly changing priorities and deadlines
• Ability to delegate tasks and follow up effectively to ensure completion