Club HQ T’s & C’s

Club HQ – Terms & Conditions

1. By attending Club HQ, you acknowledge that participation in activities is voluntary and at your own risk. While every effort is made to provide a safe environment, participants are responsible for ensuring they are fit and able to take part.
2. All visitors must follow the instructions of event staff, activity leaders and venue management at all times.
3. Please check your booking confirmation carefully. If you believe there is an error, please contact the event organisers as soon as possible.
4. The Club HQ programme, class times and activities are subject to change or cancellation due to unforeseen circumstances, including adverse weather, operational requirements or instructor availability.
5. The organisers reserve the right to refuse entry or remove anyone whose behaviour is deemed unsafe, disruptive or inappropriate.
6. Please arrive at least 10 minutes before your booked session. Late arrivals may not be admitted once a session has started or where this could impact safety or disrupt the class.
7. If you can no longer attend, please cancel your booking as early as possible so your place can be offered to someone else.
8. Activities may be photographed or filmed for promotional purposes. By attending Club HQ, you consent to the use of images and video for future marketing. If you do not wish to appear in photography or filming, please inform a member of the event team on arrival.
9. Children under the age of 16 must be accompanied and supervised by a responsible adult unless the activity is specifically advertised as a supervised children’s session.
10. Participants must wear suitable clothing and footwear appropriate for the activity they have booked. Any additional requirements will be stated in the individual activity description.
11. Personal belongings are brought to Club HQ at the owner’s risk. The organisers, Harlequin Shopping Centre and activity providers accept no responsibility for any loss, theft or damage.
12. Some activities have minimum age requirements, health considerations or skill recommendations. Please read the individual activity description before booking.
13. Health & Wellbeing: By taking part, you confirm that you are physically able to participate. If you have a medical condition, injury, are pregnant, or have any concerns about your health, you should seek medical advice before attending. Please stop immediately and notify the instructor if you feel unwell, dizzy or experience any pain during a session.
14. Accessibility: Club HQ is committed to creating an inclusive experience. Accessible classes and activities are available where appropriate and are identified within the booking information. If you have specific access requirements or require additional support, please contact the organisers before your visit and we will do our best to accommodate your needs.
15. Club HQ is a welcoming, family-friendly environment. Please treat fellow participants, instructors and event staff with courtesy and respect at all times.

16. Cancellation & Refunds

    Bookings cancelled 48 hours or more before your session are eligible for a full refund. Cancellations made within 48 hours of the session or non-attendance are non-refundable.

    If Club HQ cancels a class or activity for any reason, you will receive a full refund or the option to transfer your booking to another available session.

17. By booking and attending a Club HQ session, you agree to these Terms & Conditions and to follow all reasonable instructions given by event staff and instructors to help ensure the safety and enjoyment of everyone attending